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Frequently Asked Questions
  • Are you a manufacturer or a trading company?

    Q: Are you a manufacturer or a trading company?

    A: We are a professional cable manufacturer. Since 2012, we have focused on the R&D and production of wires and cables. With our integrated production base and R&D team in Zhejiang, China, we maintain full control over product quality, cost, and delivery schedules from the source.
  • How do you ensure your product quality?

    Q: How do you ensure your product quality?

    A: Our core assurance lies in a rigorous end-to-end management system. The factory holds international certifications for ISO 9001 (Quality), ISO 14001 (Environment), and ISO 45001 (Occupational Health and Safety). We thoroughly understand and strictly adhere to regional access standards and regulations, ensuring products meet international standards, regional certifications, and specific project requirements from design through delivery.
  • Can we visit your factory?

    Q: Can we visit your factory?

    A: Absolutely! We warmly welcome potential clients and partners to visit our factory. Please schedule an appointment in advance so we can arrange for professional reception staff and technical presentations.
  • Is the price inclusive of all charges?

    Q: Is the price inclusive of all charges?

    A: Prices shown online are typically for reference. The final quotation will be based on exact quantity, specifications, packaging, trade terms, and destination. We will provide a clear and detailed proforma invoice.
  • What payment methods do you accept?

    Q: What payment methods do you accept?

    A: We support multiple secure payment methods, including T/T (Bank Transfer), L/C (Letter of Credit). Specific terms will be clarified in the proforma invoice and contract.
  • What is your lead time?

    Q: What is your lead time?

    A:  The lead time depends on the order complexity and quantity. Standard items are faster, while custom products require a reasonable production cycle. We will confirm the exact delivery timeline upon order confirmation.
  • Can you handle shipping and customs clearance?

    Q: Can you handle shipping and customs clearance?

    A: Yes, we can. With extensive export experience, we can arrange shipment through reliable partners based on your needs and offer door-to-door logistic solutions including DAP and DDP terms.
  • What is your warranty policy?

    Q: What is your warranty policy?

    A: We provide a comprehensive warranty for our products. During the warranty period, any confirmed issues arising from manufacturing or materials will be addressed with repair, replacement, and ongoing technical support.
  • Do you provide technical documentation or installation guidance?

    Q: Do you provide technical documentation or installation guidance?

    A: Absolutely. Detailed technical documentation accompanies each shipment. For complex projects, we can provide remote or on-site technical support (terms to be negotiated).